Coffee Machine Repair Service
In the rare occurrence your coffee machine is deemed unrepairable by our technicians, a fee of $175 will be charged for labor, packaging and return shipping costs, which must be paid before the coffee machine is returned. The coffee machine will be returned in the same condition it arrived at our facility. However, if you wish to scrap your coffee machine, a full refund will be issued, as well as, a maximum buyout credit. This is an extenuating circumstance that occurs when: I. The machine arrives severely damaged due to misuse or improper packaging. II. Parts required for the repair are no longer available from the manufacturer, most often boilers and electronic boards. III. Our technicians deem the repair cost exceeds the true market value of the machine. The age of the machine, present/future part availability and our technician's evaluation of the key heating elements are all factors we use to determine the value.
Please follow our packaging instructions. We do not insure inbound shipments; it is up to the client to properly secure his/her coffee machine with enough packing materials to make for safe transit. Our shipping department ensures that all machines leaving our facility are packaged within the guidelines set forth by FedEx. Please read this entire page before shipping your machine to our facility. Completing a repair appointment request form implies that you have read and agreed to all terms and conditions and that you authorize FIRGUN to refurbish your coffee machine(s).
It is imperative to properly package your machine. FIRGUN will not insure in-bound machines, as we cannot ensure the machine is properly packaged. It is the customer's responsibility to purchase insurance, if desired. In the event the coffee machine is damaged in shipment, it is the customer's responsibility to file a claim with FedEx/UPS to be compensated for any damages. FIRGUN will aid in the process of the claim by providing pictures of the box, damages the machine sustained and any additional documentation needed to file the claim; however, FIRGUN will not share in the expense of the damages in the form of credit, compensation or any expense incurred during the claim process.
FedEx/UPS will package your coffee machine for a fee at a branch location. You must provide the representative with these packing instructions to absolve yourself of any liability.
1. Use a 18x18x18 or 20x20x20 Heavy Duty or Certified Double Walled Box. A Singled Walled Box is not sufficient. DO NOT USE THE ORIGINAL BOX.
2. Tape all seams of the bottom of the box: 3 pieces of tape sealing the center; 1 piece of tape across the top of each side seam; 1 piece of tape along the edge of each side seam.
3. Place a layer of packing peanuts on the bottom of the box.
4. Place a layer of bubble wrap over top the packing peanuts at the bottom of the box.
5. Wrap the entire machine with bubble wrap. Removing the drip tray and wrapping it separately may make this part easier.
6. Place machine in the center of the box, making sure it is not contacting any of the box walls.
7. "Make a box, inside the box": Roll up bubble wrap into "pillars." Place these "pillars" upright on all 4 corners of the box. This will help stabilize the machine in the center of the box.
8. Use "filler" (i.e. packing peanuts) to further stabilize the machine in the center of the box. Stuff the packing peanuts down in between the machine and box walls to create a buffer zone.
9. Tape all seams of the bottom of the box: 3 pieces of tape sealing the center; 1 piece of tape across the top of each side seam; 1 piece of tape along the edge of each side seam.
10. Place printed FedEx/UPS label on box.
You may send a check for the total amount with your machine.
The check must be issued to FIRGUN. The check will be deposited before the refurbishing service begins. We will hold the machine until the payment clears. The time of clearance varies, depending on bank and account type. If the check bounces, the customer will be responsible for all fees associated with the failed transaction, in addition to the total repair cost, prior to the machine being released. Note: This method ensures the quickest turnaround time.
You may pay with a credit card via a secure electronic invoice.
There is an additional $20 nonrefundable transaction fee for using a credit card. The customer will receive an electronic invoice via email to the address provided on the repair form. The invoice will be issued when the machine is entering the final 24 hour bench test. Customers who choose this method may experience a slightly extended turnaround time.
Reserve An Appointment
These Terms & Conditions govern the service of repair by FIRGUN. FIRGUN will service your coffee machine as described and for the charges shown on the Work Authorization, plus any applicable tax. When the service is covered by FIRGUN warranty, extended service contract or consumer warranty law, those terms or applicable law will apply. FIRGUN understands that your saved preferences may be valuable to you. Data loss during service is always a possibility, and in some cases, be unrecoverable, erased, or reformatted during service. FIRGUN is not responsible for loss, recovery, or compromise of data, software, or loss of use of your product or other equipment arising out of the services provided by FIRGUN. If service is needed due to failure of parts that are not original to the machine or due to damage caused by abuse, misuse or any external cause, failure to properly maintain the machine in accordance with our recommended cleaning procedures, FIRGUN reserves the right to void any and all warranties in effect and return the machine to you without servicing it, and may hold you responsible for any indicated diagnostic fee. FIRGUN will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications or repairs or replacements not performed by FIRGUN. If damage results, FIRGUN will seek your authorization for any additional costs for completing service even if the machine is covered by warranty. If you decline authorization, FIRGUN may return your machine in the damaged condition without any responsibility. If service requires labor and/or parts not specified on the Work Authorization, FIRGUN may seek your approval of a revised estimate. If you do not agree FIRGUN may revise the charges, FIRGUN may return your machine and require payment for any indicated diagnostic fee.
FIRGUN may use parts that are new or equivalent to new in reliability and performance, as parts become obsolete. FIRGUN will retain the replaced part that is exchanged as its property, and the replacement part will become your property. Replaced parts are generally repairable and may be exchanged or repaired by FIRGUN for value. If applicable law requires FIRGUN to return a replaced part to you, you agree to pay FIRGUN the additional cost of the replacement item. When the machine is received by the designated transportation carrier, FIRGUN relinquishes all liability for any damaged, lost or stolen machines during transportation to or from our facility.
FIRGUN warrants for a period of ninety (90) days from the date of service (1) that service will be performed in a competent and workmanlike manner and (2) that all parts used to service your product will be free from defects in materials and workmanship, unless otherwise specified by FIRGUN. The foregoing warranty is an express limited warranty and in the event of breach, FIRGUN will (i) re-perform the service, (ii) repair or replace the faulty part, or (iii) refund the cost of the service provided, excluding all shipping costs, if the repair cannot be completed. Faulty Heating Elements and Electronic components are excluded from any and all warranties in effect. In order to claim under the warranty you must (i) notify FIRGUN to obtain a RMA number and (ii) return your machine to FIRGUN at your expense, via UPS or FedEx. FIRGUN will not accept machines delivered by USPS.
FIRGUN warrants for an extended period of one (1) year from the ending date of the initial ninety (90) warranty period (1) that service will be performed in a competent and workmanlike manner and (2) that all parts used to service your product will be free from defects in materials and workmanship, unless otherwise specified by FIRGUN. The foregoing warranty is an express limited warranty and in the event of breach, FIRGUN will repair the machine for a flat fee of $175, which includes shipping, labor and parts required for the repair. Only parts responsible for improper function will be replaced. Faulty Heating Elements and Electronic components are excluded from any and all warranties in effect.
THIS WARRANTY AND ASSOCIATED REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESSED OR IMPLIED. FIRGUN SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF FIRGUN CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES, THEN ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO THE EXPRESS LIMITED WARRANTY.TO THE MAXIMUM EXTENT PERMITTED BY LAW, FIRGUN, WILL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM SERVICES PROVIDED OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; OR ANY COSTS OF RECOVERING, PROGRAMMING, OR RESTORING ANY PROGRAM OR DATA STORED OR USED WITH YOUR MACHINE. THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS. FIRGUN SPECIFICALLY DOES NOT WARRANT THAT IT WILL BE ABLE TO (i) REPAIR OR REPLACE YOUR MACHINE WITHOUT RISK TO OR LOSS OF DATA. IF ANY MACHINE SHOULD BE DAMAGED OR LOST WHILE IN FIRGUN CUSTODY, FIRGUN LIABILITY WILL BE LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE AFFECTED MACHINE. OTHERWISE, FIRGUN LIABILITY FOR ANY AND ALL DAMAGE SHALL IN NO EVENT EXCEED THE PAYMENTS RECEIVED BY FIRGUN FOR SERVICES PROVIDED PURSUANT TO THESE TERMS. THE REMEDIES SET FORTH HEREIN SHALL BE YOUR SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH BY FIRGUN UNDER THESE TERMS AND CONDITIONS.
If you have not claimed your machine and paid all charges due within thirty (30) days after being notified by FIRGUN that your machine has been serviced, FIRGUN will consider your machine abandoned and may dispose of your machine in accordance with applicable law. Warranty is non-transferable.